Job Description

• Hours 8-5 pm PST
• Schedule - Hybrid preferred (local to Oakland, CA), currently 2 days in office

The ideal candidate has built or transformed something - not just managed a steady state.

Sets the what; lets IT own the how.

They are:
• A business-first platform owner who speaks technology fluently but l eads from the
business side
• Proven at writing requirements, owning UAT, and managing a product backlog or
roadmap
• Experienced driving process improvement in slow or broken delivery environments
• Comfortable with ambiguity and drawn to challenges rather than stability
• A natural cross-functional coordinator who manages stakeholder demand across
business and IT
• Someone who seeks accountability, operates autonomously, and exceeds rather than
meets the standard

The Client Manager is the business product owner of the Pension Administration
System. They do not build technology. They own what the technology does, set
the roadmap for what gets worked on, and hold IT accountable to business
outcomes.

What This Role IS
• A business-oriented product and platform leadership role
• Accountable for what gets built on the Client - not how IT builds it
• Responsible for translating business needs into clear requirements for the development
team
• The owner of the Client roadmap and delivery prioritization
• A change agent tasked with improving a slow SDLC and moving the team toward a
product management mindset
• A cross-functional coordinator working with Journey Design, Digital Capabilities, MX
Operations, IT, Retirement Policy, and Benefit Payments Administration

What This Role IS NOT
• A software engineering or infrastructure management role
• A DevOps, platform engineering, or technical architecture role
• A role where deep pension administration expertise is required (preferred but not
mandatory)
• A role where the manager directs how IT does its technical work

Job Tags

Work at office, Local area

Similar Jobs