WTW (Willis Towers Watson) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has ~40,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
Unlock your potential at WTW.
The Business
Our Pension Outsourcing business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Specifically, this role would support our Large Market Technology practice.
Our Purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.
Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth.
Awards & Recognition:
The International Association of Outsourcing Professionals (IAOP) has named Willis Towers Watson a leader on the Global Outsourcing 100 since 2011.
The Role
As a Business Director, you will support Pension Outsourcing client delivery by translating business needs into system requirements, configuration, testing activities, and operational solutions. You will manage a small team of business analysts, and work closely with clients, developers, Pension Administration teams, and other stakeholders to deliver accurate, high-quality work within defined scope, timelines, and budget expectations. You will also contribute to process improvements, knowledge sharing, and the continued evolution of system and business analysis best practices.
Clients
Establish and maintain effective client relationships by understanding client needs, expectations, and how the WTW system supports their business processes.
Domain Knowledge and Delivery
Demonstrate strong understanding of the core application, including functionality, available options, underlying database structure, and business process flows.
Problem Solving and Requirements
Analyze business requirements and translate them into system specifications, configuration requirements, and testing approaches.
Collaboration and Continuous Improvement
Work collaboratively with Business Analysts, developers, project managers, Pension Administration teams, and client teams to deliver successful outcomes.
Financial and Delivery Management
Assist in estimating effort for configuration, testing, and analysis activities.
People Management
Manage performance of team members including utilization and productivity.
Create and execute on growth and development plans for colleagues on your team.
Partner with the Client Service Delivery Team Leader to determine staffing and hiring needs
Support hiring process, including interviewing and candidate selection.
Actively resolve team conflicts.
Follow WTW standards in order to resolve performance issues by working directly with Human Resources.
Actively participate with your Client Delivery Team leadership group to assist with the daily operations of the team.
Work with the Business Analyst Community leader and other Business Analyst Leads to support colleague engagement and driving new initiatives.
Experience in benefits and/or outsourcing engagements in a Pension Outsourcing system development environment.
5 or more years of experience as a Business Analyst, Systems Analyst, or related role required.
Ability to understand system scope, identify potential out-of-scope work, and communicate impacts to project teams.
Experience gathering, documenting, and analyzing business and system requirements.
Ability to define complex system configuration, table updates, reporting requirements, and supporting documentation.
Experience and willingness to leverage AI tools to improve software delivery quality and efficiency.
Experience creating, reviewing, and executing test plans, including component, integration, regression, and user acceptance testing activities.
Ability to create and execute data queries based on an understanding of relational data models; experience with SQL, Oracle, Access, or similar relational database technologies is required.
Strong analytical, technical, integrative, and problem-solving skills.
Strong written and verbal communication skills, including the ability to communicate effectively with both technical and non-technical audiences.
Ability to work collaboratively across geographically dispersed and cross-functional teams.
Willingness to provide coaching, technical guidance, and mentoring to colleagues.
Commitment to quality, continuous improvement, and operational excellence.
Strong attention to detail, follow-through, organization skills, and ability to manage multiple priorities in a deadline-driven environment.
Undergraduate degree preferred equivalent technical and business experience.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $ 90,000.00 - $140, 000.00 USD annually.
This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
EOE, including disability/vets
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