Job Description

Concierge Position At Madeline Hotel & ResidencesPerched in the heart of Telluride's Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge's signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views.Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America's most iconic alpine destinations.The hourly rate for this role is $22-$23 per hour + commission.We are seeking a knowledgeable and enthusiastic Concierge to join our team. The Concierge will be responsible for assisting guests with various inquiries, making reservations, and providing recommendations to enhance their stay. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality.Responsibilities:Greet guests upon arrival and provide them with information about the hotel's amenities and servicesAssist guests with restaurant reservations, transportation arrangements, and local attractionsProvide recommendations for dining, shopping, and entertainment optionsHandle guest inquiries and resolve any issues or concerns promptly and professionallyMaintain a neat and organized concierge desk and lobby areaCollaborate with other hotel departments to ensure guest satisfactionQualifications:Previous experience in a customer service role, preferably in a hotel or hospitality environmentExcellent communication and interpersonal skillsKnowledge of local attractions, restaurants, and transportation optionsStrong organizational skills and the ability to multitaskProficiency in Microsoft Office and reservation management softwareFlexible schedule, including evenings, weekends, and holidaysAuberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

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